Frequently Asked Questions
Everything you need to know about your EquipmentShare fashion experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout if you need your items sooner.
What is your return policy?
We offer a 30-day return policy on all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are the products on the marketplace authentic?
Yes, we guarantee the authenticity of every item sold. We partner directly with verified brands and authorized distributors to ensure premium product quality.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey directly from our warehouse to your door.